PRO·ADM

The admin app is the central place for managing orders, tasks, customers, the warehouse, users, analytics and settings.

The sales app lets staff create a quote and an order straight from the product catalog, with product configuration, document printing and a check of the required information before it goes to production. The delivery and installation app is built for use on a phone: drivers and installers scan QR codes, log what is loaded, use navigation, photograph the delivery and capture the customer's signature on screen, and it all works offline too — the data syncs once the device reconnects.

The webshop lets customers browse the public catalog and submit an order, which automatically enters the system as a new order, while the print agent connects the system to the thermal and other printers on the production floor and handles the print queue automatically.

One of the key decisions was that the system should not just be a place to enter data, but should track the flow of work itself.

That is why we defined eight states an order moves through — from draft, through preparation and production, to delivery and completion — and status changes are never left to someone remembering to update them manually. Once a condition is met, the system moves the order forward on its own: starting the first production task, for example, can move an order into "In production", while finishing the last task prepares it for delivery.

Cancellations, complaints and delays are handled as well, so that exceptions to the process are also visible and tracked inside the same system.

The system does not just record what was sold — based on the products in an order, it can automatically create the actual tasks for production.

Groups of items have defined operation recipes, formulas for calculating quantity and price, the departments involved and production rules, so once a salesperson enters a product configuration, the system prepares the work that needs to happen on the floor.

Workers then see the tasks for their own department and log when work starts and finishes, while admin has a constant view of progress, priorities, deadlines and any tasks running late.

PRO·ADM covers the full operational process through modules for orders, production and work tasks, the warehouse and items, customers, delivery and installation, complaints, documents and printing, the webshop, analytics and AI insights, users and access rights, and system settings.

Access rights are tailored to the organization as well: a user can belong to different departments and only gets access to the information and work relevant to their role.

The new system was not meant to create another parallel set of records that someone would have to maintain by hand, so we connected PRO·ADM to Dalux's existing Calculus ERP.

Items, services, customers, prices and stock levels sync between the two systems, with rules for creating, updating and linking data without unnecessary duplicates.

That way Calculus stays part of the existing business environment, while PRO·ADM takes over running the operational process from sale to completed delivery.