Gigatron

VTEX is the commerce foundation, but for the platform to work in Gigatron's real business environment, a whole layer of integrations had to be built around it.

We worked on connecting the platform to internal systems and on adapting processes so that the customer-facing site and the operational side of the business work in sync.

That means the data a customer sees on the site is not isolated from the rest of the company. It is part of a much larger flow of information that continues after the click on “Order.”

One of the central parts of the project was integrating the e-commerce platform with the ERP.

The online store has to exchange data with the system that manages key business information, so that products, orders and other relevant data can move through the company's existing processes.

In a system of this scale, an API connection between two platforms is not enough. You have to understand what happens to an order before and after the data exchange, which state takes priority, and how the system should react when a step does not go as expected.

That is why a large part of our work was on the processes and business logic between the systems, not just on the integration points themselves.

For Gigatron we also worked on integrating different payment methods and fitting them into the complete checkout and order flow.

In a system like this, a different payment method can also mean a different flow for order processing, validation and communication with other systems.

Today Gigatron's online store supports several payment methods, including payment cards, IPS, online credit, bank transfer and cash on delivery.

Our focus was to keep the technical complexity behind those options invisible to the customer, who should get a simple and predictable buying process.

Delivery at Gigatron does not come down to one courier service and one rule.

We worked on integrations with courier services, Wolt and various logistics processes, so that the delivery method can be set according to the product, the location and the specific order.

Gigatron currently supports courier delivery for smaller products, dedicated delivery options for large appliances, parcel lockers and in-store pickup.

That means logistics is not something that starts only when an order leaves the warehouse. It is part of the system from the moment the customer chooses how they want to receive the product.

For a retailer with almost 70 stores, the web shop cannot work as a separate store.

Customers expect to check what is on offer online, order a product and pick it up at the right store. Today Gigatron offers online ordering and free pickup at a chosen location when that option is available.

That is why one of the key principles of the project was connecting the digital channel to the existing retail infrastructure, so that the web is not a parallel world but part of the same sales system.

We did not treat Gigatron as a project that starts with a new design and ends when the site goes live.

The partnership has gone through different technology generations, from Magento to VTEX, and has included developing the system and adapting it to changes in the business itself.

That is exactly why much of the project's value is not in any one feature, but in the continuous development of e-commerce infrastructure that has to support a large number of products, stores, orders, payment methods and logistics scenarios.