Gigatron is one of the largest e-commerce leaders in Serbia. With a huge number of products, constant campaigns, and a high daily volume of purchases, they needed a reliable, fast, and scalable Magento platform — as well as a team capable of running it without downtime.
Before we took over the project, they faced issues with performance, stability, communication, and a serious lack of efficient technical support.
Gigatron was facing:
Slow loading of categories, search, and product pages
Non-optimized Magento environment:
Unpredictable system behavior during large campaigns:
Frequent technical bottlenecks:
Unreliable and slow technical support:
Insufficient documentation and slow iteration cycles:
Without fast and expert support, problems continued to pile up, directly affecting both the users and business results.
1. Stabilizing the Entire Magento System
In-depth analysis of the existing code
Refactoring of critical modules
Implementing advanced caching mechanisms
Database and server environment optimization
2.Taking Over and Improving Technical Support
Clear SLA defined and rapid response to incidents
Proactive performance monitoring
Regular mitigation of risks and issues before they become visible to users
Transparent communication of status and priorities
3. Setting Up a Clear Process and Predictable Iterations
A precise roadmap
Sprint-based organization
Agreed-upon goals and regular syncs
4. Focus on Performance and UX
Faster loading times
More stable and faster checkout
Improved search and filtering
Stability during high-traffic peaks
5. Long-Term Scalability
Architecture prepared for growth
Easier integration of new features
A sustainable maintenance system
Optimized Magento core and custom modules
Improved search and filtering performance
Faster loading of categories and product pages
Stable checkout process
Automation for stock, pricing, and promotions
Reliable 24/7 technical support with fast response times
Established system for continuous performance monitoring
Faster Website & Better User Experience
Pages load quicker, navigation is smoother, and the entire purchasing flow operates without interruptions.
Stability During Campaigns & High Traffic
The system is now fully prepared for big promotions and seasonal spikes.
Predictable & Reliable Technical Support
Issues are resolved quickly, and many are prevented before they reach end users.
Time Savings for the Gigatron Team
With clear processes and a stable Magento system, the team can focus on growth instead of firefighting.
You can learn more about the experience and project details here: